This is just a quick update post following on from my previous posts about returning items to ASOS.
There are three returns options when returning items to ASOS:
Option 1: Same Day Courier Pick up
Option 2: PrePaid Australia Post Drop Off
Option 3: Traditional Regular Post
Option 1 – Same Day Courier Pick up
With this option, you book your return pickup before 2pm Monday-Friday and a courier will come and pick up your returns package right from your home or office on the same day!
Cost: Sydney: $5.95
Melbourne, Adelaide, Newcastle, Wollongong, Gosford, Geelong, Ballarat or Bendigo: $7.44
Brisbane, Gold Coast, Sunshine Coast, Toowoomba: $7.95
Rest of Australia and regional: $10.95
It’s free for ASOS Premier members (like me!). Actually both Options 1 & 2 are free for Premier members.
I’ve actually used this option twice. The first time, I booked it on a Sunday for a Monday pickup. I had no issues filling out the online form. When it came to the payment page, it recognized my email address automatically as a Premier member and so it was free.
One thing I did not realise is that I needed to print out a label and attach it to my parcel. I don’t have a printer at home so this caused a few issues – but both options 1 & 2 require a printer. This would not be a problem if I wasn’t on maternity leave or wasn’t in the process of moving house and had packed the printer. Luckily my parents-in-law came to the rescue – but be warned – you will need a printer.
Anyway, I waited at home for the courier to arrive, it got to 1pm, I had to go out and they hadn’t come yet so I just put the package on my doorstep, by the time I got back at 3pm the package had gone. Two days later, I got email confirming the return to ASOS and another two days and the money was back in my account.
The second time, I wanted to use the same day function, so went online and booked the return at 10am, and by 2:30pm the courier knocked on my door and picked up the package. Again, two days later, I got a confirmation email, the money took a few more days to hot my account but there was a weekend in there too.
So, easy peasy happy customer here!
For anyone that is interested, my Premier membership cost $39 for one year. I get free express shipping with every order (no minimum spend) and free returns using options 1&2. I also have received a few VIP discount codes – the other day I got one for 20% off all full priced items, you also get early sales previews and an ASOS magazine every now and then – which is Ok but not really my thing.
Have you tried any of the ASOS returns options? What was your experience like?